Privacy Policy

At ovsero, we take your privacy seriously. This comprehensive Privacy Policy outlines our data practices and explains how we collect, use, and safeguard your information while providing our AI-powered security monitoring solutions.

1. Information We Collect

1.1 Personal Information

When you register for a ovsero account, we collect personal information that you voluntarily provide to us, which may include:

• Your name
• Email address
• Username
• Password (stored in encrypted form)
• Contact information
• Payment information (processed through secure third-party payment processors)

1.2 Video and Image Data

Our service processes video feeds and images from your connected security cameras to detect potential security threats. This includes:

• Live video feeds
• Still images captured from your cameras
• Video recordings of detected security events

We only store video data temporarily during processing or when a security event is detected. We do not permanently store continuous video feeds unless explicitly configured by you to do so.

1.3 Detection Data

We collect and store data related to detected security events, including:

• Timestamps of detected events
• Type of detection (weapon, aggression, etc.)
• Screenshots or short video clips of the detected event
• Confidence scores and detection metadata

1.4 Usage Data

We automatically collect certain information about your use of our services, including:

• Log data (IP address, browser type, access times)
• Device information
• Usage patterns and interactions with our platform
• Performance metrics

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing and Improving Our Services

• To operate, maintain, and deliver our security monitoring services
• To detect and alert you about potential security threats
• To improve our AI detection models and algorithms
• To develop new features and services

2.2 Communication

• To send security alerts and notifications
• To provide technical support
• To send service updates and administrative messages
• To respond to your inquiries

2.3 Security and Legal Compliance

• To protect the security and integrity of our services
• To prevent and detect fraudulent activity
• To comply with legal obligations
• To enforce our terms of service

3. How We Share Your Information

We do not sell your personal information or video data to third parties. We may share your information in the following limited circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who help us operate our business and deliver services to you, such as:

• Cloud hosting providers
• Payment processors
• Customer support services
• Analytics providers

These service providers are contractually obligated to use your information only for the services they provide to us and are prohibited from using your information for their own purposes.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, law enforcement requests).

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of personal data and sensitive information
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Detection data and recorded security events are retained according to your account settings and subscription plan. By default, we retain this data for 30 days, after which it is automatically deleted unless you have configured different retention settings.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and download your personal data
• Correct inaccuracies in your personal data
• Delete your personal data
• Object to the processing of your personal data
• Restrict the processing of your personal data
• Data portability
• Account deletion requires your account to be at least 3 months old.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

8. International Data Transfers

We may transfer, store, and process your information in countries other than your own. Our servers may be located outside your country of residence. By using our services, you consent to the transfer of your information to countries which may have different data protection rules than your country.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We recommend that you review this Privacy Policy periodically for any changes.